Our Privacy Policy has been updated.
Effective Date of this version: March 17, 2021.
TheOne.Zone, (THE ONE 1, “The One Zone,” “we,” “us,” “our”) values your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines the types of information TheOne.Zone collects when you interact with our website, stores, in-store kiosks, or other services (collectively, the “Services”). We also explain how we may use or share your information and the choices you have concerning its use.
By using our Services or providing us with your information, you agree to the practices described in this Privacy Policy. Please review this Policy carefully. If you do not agree with these practices, we kindly ask that you refrain from using our Services.
This Privacy Policy includes the following sections:
Types of Information We Collect
How We Collect Your Information
How We Use Your Information
How We Share Your Information
Your Choices
Choices Under Applicable Privacy Laws
How We Protect Your Information
Links to Other Sites
Children’s Privacy
Privacy Policy Changes
Transferring Data Abroad
Governing Law
Contacting TheOne.Zone
1. Types of Information We Collect When you engage with our Services, we gather various types of information from and about you. These include:
Identifiers: Information that directly identifies you, such as your full name, email address, social media account details, phone number, billing and/or shipping address, IP address, and data revealing your online activity.
Commercial Information: Details about your purchases, including your purchase history and products you’ve shown interest in.
Online Activity: Limited information about how you use our Services, including how you discovered our website (e.g., through advertisements, search engines, or bookmarks) and how you interact with it (e.g., pages you’ve visited, items you’ve searched for or added to your cart).
Geolocation Information: Information about your location when using the Services.
Financial Information: Information concerning your payment methods when applicable, including credit or debit card numbers.
Inferences: Information inferred or estimated about you based on data we’ve collected, such as your purchase preferences, characteristics, and potential future purchase behavior.
User-Generated Content: Information you post on the Services, such as comments or reviews about products.
SMS Information: Information related to Text Messages. If you enroll in our text messaging program, we may use cookies to personalize your experience (e.g., sending you customized text messages like shopping cart reminders).
2. How We Collect Your Information We obtain the information mentioned above from various sources, utilizing different methods:
Information You Provide: You may directly furnish information to us when you create an account, make a purchase, complete a survey, subscribe to emails, enter a contest, or post product reviews. In some instances, you can opt not to provide information. However, certain information is necessary for us to provide you with the Services, such as billing and shipping details when making a purchase.
Automated Collection: When you use our Services, we automatically gather some information, including identifiers, geolocation information, commercial information, online activity, and inferences. This data may be collected through cookies or web beacons—small files that store information about your online activity and how you engage with our Services. You may have the option to adjust your browser settings to manage how we collect this information.
Social Media: Our Services may offer the opportunity to link your social media profile to your account. If you choose to do so, you permit the social media platform to share specific information with us, such as your email address and name.
Third Parties: We use tools like Google Analytics to enhance our understanding of how users interact with our Services. For more details, click here. Additionally, we employ Salesforce Audience Studio to gain insights into Service usage and to deliver more personalized marketing and promotions. For more information, click here. We may also receive information about your online activity from other third parties, including certain identifiers.
3. How We Use Your Information We employ the information we collect, including identifiers, commercial information, online activity, geolocation information, user-generated content, and financial information, for several business purposes, including but not limited to:
Tailoring Your Experience: We customize your experience with the Services to meet your preferences.
Fulfilling Your Purchases: We process and fulfill your orders.
Fulfilling Contests or Sweepstakes: We administer contests and sweepstakes you choose to participate in.
Customer Service: We provide customer support when you reach out with questions or issues.
Getting Your Feedback: We collect your feedback to improve our Services.
Improving Our Services: We analyze information to enhance our Services, troubleshoot issues, and improve functionality.
Security or Fraud Prevention: We utilize information to detect and prevent security breaches, fraud, or illegal activities.
For commercial purposes, we may use identifiers, commercial information, geolocation information, online activity, and user-generated content to:
Contacting You with Offers or Promotions: We may send you offers or promotions related to our products or services.
Marketing and Advertising: We may engage in marketing and advertising activities.
We may also use information with your consent for other purposes. While we may not always request your consent to use user-generated content for advertising, we advise against posting sensitive or confidential information in user-generated content.
At times, we automatically use your information, such as when fulfilling your orders, while other times, we only use your information with your consent, such as when you participate in contests or promotions.
4. How We Share Your Information We share the information we collect with various third parties, each serving a different purpose. We share identifiers, commercial information, and limited online activity with the following third parties:
Advertising Partners: We share information with advertising partners to provide you with relevant advertising. We may also provide select advertising partners and social media platforms with personal information, aggregate or anonymous information (not identifying you), or both, to deliver relevant advertising and limit the advertising you encounter on other sites or apps.
Storage Providers: We store certain information with third-party storage providers.
Service Providers: We engage service providers to assist with promotions, service design, and surveys.
Affiliates and Subsidiaries: We enable access to the benefits of loyalty, cashback, or other rewards sites you may use.
Identifiers and financial information are shared with the following types of entities:
Payment Processors: We partner with payment processors to facilitate your payments.
Subsidiaries: We share information to process orders with our subsidiaries.
Storage Providers: We store some financial information with third-party storage providers.
When you post user-generated content, other users can view that information.
We may share your information if we sell, buy, or otherwise reorganize our business. We may also disclose your information to government officials as required to comply with legal obligations. Furthermore, we may share your information with other third parties with your consent.
5. Your Choices You have choices regarding how we collect and use your information. Here are some options:
Do Not Track Mechanisms: Some browsers allow you to enable a “Do Not Track Signal.” Please note that our Services do not respond to all Do Not Track signals, as we need certain signals for internal purposes, such as completing your purchases.
Emails: You can unsubscribe from or modify your preferences for our marketing emails. To do so, use the unsubscribe link in the marketing emails. Please be aware that even if you unsubscribe, you may still receive certain informational emails, such as order confirmations, updates to our Privacy Policy, or Terms of Use.
Account Information: If you have an account with our Services, you can review and update the identifiers you provided during account creation.
Cookie Opt-Outs: When you use our Services, we may place cookies on your browser to display advertising when you visit other websites. To prevent TheOne.Zone from placing these cookies, click here. We also use cookies to facilitate orders on the Services. If you prefer to place an order without cookies, please contact Customer Service.
Third-Party Opt-Outs: To prevent Google Analytics from collecting information about your visits, you can install the browser add-on available here. Please note that TheOne.Zone will still receive information about your Services usage. If you wish to restrict how your online activity information is shared with us or other websites, click here. Not all third parties participate in this opt-out mechanism, and it applies only to the device and browser you use when opting out. You may need to repeat the process for each device or browser.
6. Choices Under Applicable Privacy Laws If you are a resident of a jurisdiction with specific privacy rights, such as California, you may have additional choices regarding your information. Here are some options for California residents:
Access Requests: You can request that we disclose certain information about our collection and use of your personal information in the preceding 12 months. This includes:
The categories of personal information we collected about you.
The sources of personal information we collected about you.
Our business or commercial purpose for collecting or selling that personal information.
The categories of third parties with whom we shared that personal information.
The specific pieces of personal information we collected about you. To make such a request, click here.
Deletion Requests: You can request that we delete your personal information from our records. However, there are exceptions to this request, such as when we need the information to complete a transaction, detect fraud, or comply with legal requirements. To make a deletion request, click here.
Sale Opt-Out Requests: You can request that we do not sell your personal information. If you opt out of the sale, we will not share your information with advertising vendors who use it for relevant advertising, unless you later instruct us otherwise. To learn more and make a sale opt-out request, click here.
To make these requests, you can use the provided links or call us at 1-866-306-3179. To fulfill your request, we may need to verify your identity or confirm that someone has your permission to act on your behalf. We will send you a link to verify your email address, and if the validation is not completed within 3 days, your request will be void, requiring you to submit a new request.
We generally do not charge fees for processing these requests unless they are overly complex. If a fee applies, we will explain the reason and provide an estimated cost. We do not discriminate against you for exercising your rights.
7. How We Protect Your Information We implement reasonable administrative, physical, and technological measures to protect the confidentiality and security of your personal information, as required by law. However, we cannot guarantee the absolute security of your information, so you use our Services at your own risk. When we share information with third parties, we make every reasonable effort to ensure they handle it securely and in line with this Privacy Policy.
8. Links to Other Sites Our Services may contain links to other websites. We suggest reviewing the privacy policies of these sites before using them. This Privacy Policy solely pertains to our Services.
9. Children’s Privacy To create an account or make purchases through our Services, you must be at least 18 years old. We do not knowingly collect, use, or disclose information from or about visitors under the age of 13.
10. Privacy Policy Changes As our privacy practices evolve, we will update this Privacy Policy accordingly. We recommend periodically reviewing this Privacy Policy. If you disagree with any changes, please refrain from using our Services. Significant updates will be communicated prominently on our Services.
Additional campaigns or promotions may have distinct privacy practices or policies, which we recommend reviewing before participating.
11. Transferring Data Abroad By accessing our Services from a location outside the United States, you consent to the collection, use, processing, storage, and transfer of your personal information across international borders.
12. Governing Law This Privacy Policy is governed by the laws of Ukraine.
13. Contacting TheOne.Zone Should you have any questions about our Privacy Policy, please reach out to us at info@theone.zone
You can also access our Help Center or email our Customer Service Specialists at info@theone.zone.